Rating and Review Management

Every savvy pet groomer knows: your online reputation is your storefront. With APPGA’s Rating & Review Management Service, we turn happy clients into glowing testimonials, helping you attract new customers while strengthening loyalty with your existing pack. Here’s how we roll out the red carpet for your reviews:

🐶 Automated Review Requests: Send polite, pre-written review requests via SMS or email right after a grooming appointment—no awkward asks, just effortless follow-up.
🌟 Reputation Dashboard: Monitor your reviews across Google, Yelp, and Facebook in one place. Know what’s being said, where it’s being said, and how to respond like a pro.
💬 Real-Time Notifications: Get pinged instantly when new reviews come in so you can reply quickly, resolve issues fast, and keep those star ratings gleaming.
📈 Review Analytics & Trends: Identify what clients love most (and what you could tweak). Use insights to fine-tune your service and increase client retention.
🔐 Member-Only Access: This elite tool is exclusive to APPGA members—alongside grooming insurance, certifications, discounts, a searchable SEO-boosted profile page, and access to “Ask Joey” for expert grooming biz advice.

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Details

⭐ 1. Automated Review Requests

Automatically send SMS or email review requests after an appointment.
Customizable timing (immediate, delayed, or follow-up sequences).
Personalized with client name, service, or pet’s name for better engagement.

🐾 2. Review Funnel System

Sends happy customers to your Google Business Profile or Facebook to leave a 5-star review.
Directs negative responses to a private feedback form, reducing public complaints and improving service recovery.

📨 3. Reputation Dashboard

View and manage all your reviews in one centralized dashboard.
See star ratings, client comments, and review sources across platforms.

🔔 4. Instant Notifications

Get notified by email, SMS, or in-app when new reviews are posted.
Helps you respond quickly to feedback and engage with your community.

💬 5. Two-Way Communication Integration

Built-in conversation view lets you text or email back directly in the same platform.
Perfect for resolving issues or thanking happy clients.

📈 6. Review Analytics & Reporting

See trends in client satisfaction.
Track number of reviews, average star rating, and keywords used in reviews.

📍 7. Google My Business Integration

Pulls your real GMB reviews directly into the dashboard.
Helps boost local SEO and your search visibility.

✍️ 8. Customizable Review Widget

Embed a real-time review carousel on your website.
Social proof that increases conversions and trust.

👥 9. Multi-Location Support

(for salons with more than one branch)

Manage reviews separately or collectively.
Track performance by location or groomer.

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Notes

🎉 Ready to become the top-rated groomer in your town? Join APPGA today and let your happy clients do the barking—for you.

Our mission at the American Professional Pet Groomers Association (APPGA) is to elevate the grooming industry by providing comprehensive support and resources to professional groomers and salon owners across the United States. We are committed to fostering education, advocating for beneficial legislation, and ensuring the highest standards of safety and care. Through collaboration, innovation, and dedication, we aim to unite the grooming community, enhance professional growth, and promote the well-being of pets everywhere.